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Powering success through trusted partnership

Goals that we will achieve for you

#1

in NPS

Sustainable productivity and cost efficiency

Improve top-line revenue

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People in nature, Sky, Water, Cloud, Sunset, Happy, Travel, Sunrise, Horizon

Trusted Partnership

  • Optimise current partner footprint and identify and sequence opportunities to expand the partner landscape
  • Support the development of Westpac’s Strategic Partnering operating model and governance structure
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Elevating Customer
Experience

  • Supporting the purpose of being #1 in NPS for Westpac and work as a partner that can operate and drive experience across business processes in C&CS

Transforming to bank of the future​

  • Identify Strategic Partner(s) to transform Westpac business processes, align them with best-in-class global industry standard and so they drive a competitive advantage for Westpac
  • Transform the end-to-end processes, cutting across new roles in scope (938 FTEs), current roles with partners (2,184 FTEs) and roles retained within Westpac (1294 FTEs)​​